Use Case
Customer Activation and
Proactive Service Agent
This agent focuses on customer activation and proactive customer service. It encourages customers to adopt new services and reduces customer service spikes through preemptive communication.
What is the Customer Activation &
Proactive Service Agent best used in?
Transition to e-invoicing
Moves customers from paper invoices to electronic invoicing.
New Service Adoption
Encourages customers to start using new digital services.
Proactive Customer Service
Identifies common customer service inquiries and preemptively addresses them, reducing incoming contact volume.
What is the benefit in using our
Customer Activation & Proactive Service Agent?
Reduced customer service workload
Fewer inbound inquiries as customers receive information in advance.
Improved customer experience
Proactive communication enhances customer satisfaction.
Hear from our customers and
partners, our biggest supporters
Industry
Finance & Banking
Turnover
£726.3 mil.
Headcount
+300
On-Time exceeded our expectations completely. The positive customer experience was of course a significant aspect, but what blew us away was the calculative return on investment ratio of over 21. On-time has become a trusted payment reminder solutions partner for us
Joel Lepistö
Head of Operations, IPF Digital
Sami Niininen
Head Of Business Development
PostNord Strålfors boosts customer communications with On-Time
Jutta Joffell
Ex. Head of Omni-channel
Ontime supports Tuuttis – the Fastest Employee at LähiTapiola
Joel Lepistö
Head of Operations, IPF Digital
Outstanding ROI achieved by automating payment reminders
Interested to know more?
We will personally introduce you to the opportunities of our platform Optimized.APP that is the best tool for optimizing the timing, the channel, and the content of your multichannel customer communication.
