Our customers’ experiences
We have had the privilege of helping many industry-leading companies and organisations reach their customers more efficiently via new channels.
The key thing for us is to deliver on what we promise and meet the targets we have set together with our customers. This is non-negotiable. Based on the feedback we have received, this is one of the main reasons why we have the honour of working with such exceptional customers.
Meet Tuuttis – the Fastest Employee at LähiTapiola
Provided by On-Time, our automated call assistant Tuuttis, together with its human counterparts, helps us to look after our customers. Astonishingly fast, Tuuttis reaches out to thousands of customers in a matter of moments. This enables us to communicate important information to our customers as quickly as possible.– JUTTA JOFFELL, LähiTapiola
Robocall Bot Ukko, a World-Class Customer Service Provider
Our robocall bot Ukko provides customer service together with its human colleagues, making sure that our customers have access to the best banking services and customer benefits. Our customers’ financial well-being is important to us, and Ukko enables us to provide topical information and handy tips quickly and easily. For example, we used Ukko to keep our customers up to date during the COVID-19 pandemic last spring. Ukko enabled us to quickly communicate best practices to our customers, for example, on how to apply for instalment-free months for mortgages.– JANNE HINTSALA, Nooa Säästöpankki
I recommend On-Time – they are true professionals
We tested robocalls for the purpose of mapping customer interest towards our services. The objective was to facilitate and increase the efficiency of sales work. I can see a lot of opportunities for automated calls in sales, as long We tested robocalls for the purpose of mapping customer interest towards our services. The objective was to facilitate and increase the efficiency of sales work. I can see a lot of opportunities for automated calls in sales, as long the bot doesn’t replace a salesperson. bot doesn’t replace a salesperson.– JOSEFINA SAARINEN, PostNord Oy
World-Class Customer Service, Truly
The best B2B customer service I have ever had!– KIM STRÖMMAN, Dermoshop Oy
Possibly faster than ever before
On-Time’s survey was implemented technically faster than these statistically competent studies (excluding online questionnaires of news websites) have possibly ever been implemented before in these parts.– MARKKU HUUSKO, Uusi Suomi
Pleasant and functional tool for employee surveys
For me, answering and completing the employee satisfaction survey using the robocall system was very pleasant. It only took a moment to complete, and the results were immediately available.– JUKKA KOSKI-LAMMI, Fulmore Oy