Robotic Process Automation and Call Automation in Numbers

Robotic Process Automation (RPA) is the latest trend in the technology industry. The term Robotic Process Automation refers to replacing human work with a robotic process, or software. Robotic Process Automation systems, or RPA systems, are suitable for replacing recurring and rule-based work tasks. They have exactly the same user interface as a human. Robocall systems are types of RPA systems which are used for e.g. payment reminders, customer relationship management and various internal and external studies. However, the sky is the limit when it comes to inventing uses for the RPA and robocall systems.

Those who follow the industry will know what our future holds with robots. However, in this short article I aim to use a few figures to expand on the industry and the type of megatrend it is becoming.

7,000,000,000 USD

According to various market studies, the global market value of the field of Robotic Process Automation in 2023 will be 5-7 billion dollars. The average annual growth percentage is estimated to be 30-35%. In Europe, the growth percentage is slightly lower than the average, and it is at its highest in the Asia-Pacific region. Internationally well-known IT companies, such as IBM and Accenture, have already expanded from the traditional production of devices and software to Robotic Process Automation systems.

Workload corresponding to the work of 140,000,000 humans

Robotic Process Automation systems are estimated to carry out work that corresponds to the workload of 140 million people by 2025. The figure is a cautious estimate on the effect robots will have on labor force. However, there is no need to worry about a phenomenon of global unemployment since, according to case studies, work tasks have not disappeared as a result of companies introducing RPA processes. Employees have been appointed to more productive, and more individually pleasing work duties in which simple processes are not repeated; the robots produce data for employees who can then analyze and apply the said data. According to the University of Oxford, 35% of all current work will be automated by 2035, partly by means of Robotic Process Automation.

986 calls per second

At the moment, robocall systems make 986 calls PER SECOND for various purposes in the United States. Presuming that every American has one phone, each citizen will be contacted once every four days by a robocall system. In a true North American style, the ethics of the industry has been tossed out the window and robots are also used inappropriately. We shall not disclose our robocall system for morally questionable purposes, but instead each call has been designed to be of high quality and, above all, beneficial for the end user.

Read THIS to find out what we think about appropriate uses of robocall systems.

In Finland, robocall systems are mainly used for inbound calls. When contacting customer service, you are referred to the correct channel to talk to a person about your enquiry or question on the basis of your number selection. The most advanced robots will measure, for example, the functionality of your broadband connection and, where necessary, will automatically prepare a fault report, after which your issue will be forwarded to a real person. In this way, attempts are made to save you from queuing and to make things easier for you.

To conclude, even the numbers show that Robotic Process Automation will be the next thrilling and inspiring trend of employment regardless of the industry. In my opinion, the future of the labor market looks excellent because we can leave the simple work tasks for robots and personally focus on more challenging processes, since the noble skill of thinking is – still for now – more advanced in us people.

If you are interested in Robotic Process Automation or call automation, please contact us to discuss further.